Dining Out Is a Skill: The New Rules You Were Never Taught

In this conversation with host Matthew Gray, Adam Reiner discusses his new book, ‘The New Rules to Dining Out,’ exploring the evolution of dining etiquette, the complexities of the restaurant economy, and the importance of communication between guests and servers. He emphasizes the role of diners in enhancing their own experiences and the need for a more informed and empathetic approach to dining out.

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Takeaways:

Dining out is an improvable skill.

The customer is always right is an outdated notion.

Understanding the restaurant economy is crucial for diners.

Tipping culture has deep-rooted issues that need addressing.

Building rapport with servers enhances the dining experience.

Effective communication can resolve dining challenges.

Guests play a significant role in the restaurant’s success.

Mindfulness in dining can lead to better experiences.

The restaurant industry thrives on the relationship between guests and staff.

A deeper understanding of dining can improve guest satisfaction.

Sound Bites:

“You can become better at dining out.”

“The customer is always right is an antiquated notion.”

“Tipping culture has a sordid history.”

Chapters

00:00 Introduction to Dining Culture

03:06 The Evolution of Dining Etiquette

05:49 Understanding the Restaurant Economy

09:01 The Role of Tipping in Dining

11:50 Building Relationships with Servers

15:02 The Importance of Communication in Dining

18:05 The Guest’s Role in Dining Experiences

20:52 Navigating Dining Challenges

24:05 Conclusion and Book Promotion

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Matthew Gray

Iā€™m a creative strategist with decades of hard-earned experience helping artists, entrepreneurs, and business leaders turn ideas into systems. Whether you're building a brand, launching a project, or stuck in the fog, I offer clear perspective, sharp advice, and solutions that honor your intent. If you're serious about making something that lasts, Iā€™m here to help.